Refund Policy

1. Digital content and the right of withdrawal

Because digital content is supplied as soon as your payment is confirmed, you agree at checkout that delivery begins immediately and that you lose any statutory right of withdrawal or "cooling-off" period once the content has been delivered or accessed. This is the standard rule for digital content in most jurisdictions.

An order whose content has been downloaded, streamed or accessed is therefore generally not refundable, except in the situations described below.

2. Access never delivered

If you have not received access to your purchase within 24 hours of payment — no download links, no library entry and no access instructions — contact support with your order number. We will deliver the access manually or, if we cannot, refund the order in full.

3. Defective or not-as-described content

If files are corrupted, incomplete, in a different edition or format than stated, or otherwise materially different from the product page, contact support within 14 days of purchase with your order number and a short description (screenshots help). We first attempt to fix the problem — replacing files, regenerating links or providing the correct edition.

If we cannot provide working, as-described content within a reasonable time, we refund the affected order in full.

4. Wrong purchases and duplicates

If you purchased the wrong product, contact us promptly. Orders whose content has not yet been accessed can usually be exchanged or refunded at our discretion; once content has been accessed, section 1 applies.

Accidental duplicate purchases of the same product are refunded in full; the store also tries to warn you before checkout when a product is already in your library.

5. How to request a refund

Submit a request through the contact page or email [email protected], including your order number, the product concerned and the reason. Requests are reviewed within 2 business days. Approved refunds are issued to the original payment method within 5–10 business days, depending on your bank.

When a refund is issued, access to the refunded content is revoked and the files must be deleted from your devices.

6. Chargebacks

Please contact us before opening a dispute with your bank — almost every issue is resolved faster through support. Chargebacks filed without contacting us for orders that were delivered as described may lead to suspension of the account and of access to its library while the dispute is investigated.

7. Statutory rights

Nothing in this policy limits any non-waivable statutory rights you have as a consumer in your jurisdiction, including rights concerning digital content that is defective or not as described.